Refund & Cancellation Policy — PlayZoomi

PlayZoomi (PE MEDIANYI IEVGENII) supplies digital products — game keys and activation codes ("Codes") that let you unlock and download content on a third-party platform (Steam, Xbox, PlayStation, etc.). We resell official Codes; we are not the game's developer or platform. Because Codes are unique, single-use and delivered electronically, the terms below are specific to digital goods.

1. Your right to cancel a not-yet-revealed Code

If you have not yet revealed or redeemed your Code, you may cancel your order and receive a full refund within 14 days of purchase. Email support@playzoomi.com with your order number. This change-of-mind right applies only while the Code is unused.

2. No cancellation once a Code is revealed or redeemed

Codes are supplied immediately: your Code appears on the order page and in your inbox as soon as payment is confirmed. By placing the order you expressly request that we start supplying the digital content straight away, and you acknowledge that you lose your statutory right of withdrawal for that Code once it has been made available to you. Where a Code has been made available but you have not yet used it on the platform, we will still consider a cancellation request under Section 1 as a goodwill matter. A revealed or redeemed Code therefore cannot be refunded for change of mind. This does not affect your rights for a faulty Code (Section 3).

3. Faulty, invalid or non-working Codes

Check your Code as soon as possible after purchase. If it is invalid, already used, or cannot be activated in the region stated on the product page, contact us within 14 days at support@playzoomi.com with your order number and, if possible, a screenshot of the error. Once we verify the fault — even if the Code was already revealed — you may choose a replacement Code, a price reduction, or a full refund.

4. Bundles

Where Codes are sold together as a bundle, the bundle can be refunded only if none of the Codes in it have been revealed or redeemed. Revealing any single Code in a bundle ends the change-of-mind refund right for the whole bundle. Faulty Codes within a bundle are still handled under Section 3.

5. Pre-orders

You can cancel a pre-order for a full refund at any time before the Code is delivered to you. Once the Code is delivered (on or after the game's release), the normal rules in Sections 1–3 apply.

6. Products that are non-refundable by nature

Once revealed or redeemed, the following are non-refundable (this is stated on the product page): gift cards and vouchers; wallet top-ups and in-game currency; subscriptions and memberships; and “mystery”/random Codes once the title has been revealed. Until you reveal or redeem them, the cancellation right in Section 1 applies to these products as well. A faulty Code is always covered by Section 3.

7. What is not covered

Refunds are not provided for: a Code that has been successfully redeemed and works; change of mind after a Code has been revealed/redeemed; buying the wrong product when the Code has already been revealed; a game not running because your device does not meet the developer's system requirements (check them before buying); or your platform account being banned/blocked by the developer.

8. Regional activation

Some Codes are region-specific. Where applicable, the activation region is stated on the product page — please check it before purchase. A Code that cannot be activated in the region stated on the product page is treated as faulty (Section 3).

9. How to request a cancellation or refund

Email support@playzoomi.com from the address used for the order, with your order number and reason. We reply as soon as possible, in the order requests are received.

10. Refund processing

Approved refunds are paid to your original payment method within 14 days of approval. Your bank or provider may need extra time to show it.

11. Fraud, abuse and chargebacks

We may decline or reverse a refund, cancel an order, or suspend an account where we detect fraud, abuse, or a breach of these terms. If something is wrong with your order, please contact us first — opening a payment dispute or chargeback before contacting support may delay resolution.

12. Nature of the Code (licence)

Buying a Code does not transfer ownership of the content. The developer grants you a licence to use the content under their end-user licence agreement. The Code is personal to you and can be used only once — do not share it, as a shared Code may become unusable.

13. Consumer rights

These terms do not limit your mandatory statutory consumer rights under the law of your country of residence (including EU/EEA and Ukrainian consumer-protection law). The 14-day cancellation window above matches the statutory minimum.

14. Seller & contact 

Operated by 

PE MEDIANYI IEVGENII, Address: Kurortna St. 45, Halytsynove, Vitovskyi District, Mykolaiv, 57286, Ukraine

Support: support@playzoomi.com