Shipping policy
Digital Delivery
PlayZoomi sells digital activation keys only — nothing is shipped physically, and no shipping fees apply.
How you receive your key
After your payment is confirmed, your key is delivered in two places at once:
- on your order status page (the page you see right after checkout — the key appears there with a "Reveal key" step);
- by email to the address you provided at checkout, with a link back to your order.
Delivery time
We aim to deliver your key within 1 minute after payment, once the order passes our standard anti-fraud checks. If an order is flagged for additional verification, delivery can take up to 24 hours. We never charge extra for this check, and you will receive the key to the same order page and email once the review is complete.
If your key hasn't arrived
- Check the order status page from your confirmation email, and look in your spam/junk folder.
- If the key is still missing, contact us via the contact form or at support@playzoomi.com with your order number — we will locate your order and resolve it.
Refunds for undelivered or faulty keys are covered by our Refund policy.