What's your refund policy?
If your game key has not been redeemed, you can request a refund within seven days of purchase. Each request is reviewed individually.
When a refund is possible
- The key has not been revealed, redeemed or activated.
- The request is submitted within seven calendar days of purchase.
- The key is invalid or region-locked and we couldn't replace it — full refund at any time.
How we refund you
- Refunds go back to your original payment method.
- If the payment provider's time limit has passed, we refund with a store gift card.
Not covered
- Technical issues inside the game — crashes, performance or compatibility problems are handled by the game's developer or publisher.
- Working keys that have already been activated.
Full details — see our Terms of Service. Not sure about your case? Fill in the form below and we'll review it within 2 hours.