Why was my order cancelled and refunded?

An order may be cancelled and refunded if the payment can't be completed or verified. This happens for a few common reasons that are easy to fix.

Common reasons

• Bank security checks — your bank may block a payment that looks unusual or comes from another country.
• Incorrect card details — a small mistake in the card number, CVV or billing address stops the payment.
• Insufficient funds or limits — the balance is too low or a spending limit was reached.
• Out of stock — in rare cases the key sells out before delivery; the refund is issued automatically.

How to try again

• Double-check your card details and billing address.
• Try a different card or payment method.
• Ask your bank to approve the transaction if it was blocked.
• Wait a few minutes and retry.

The refund returns to your card within a few hours up to 5 business days, depending on the bank. Still having trouble? Submit a request below and we'll get your order through.